© 2019 by Rishma Mendhekar

Rishma Mendhekar

Smart Scheduler

Stay at home parents devote their

lives to their families. How do we design a solution

that helps them find time for themselves?

MY ROLE

UX designer

UX researcher

METHODS

Wireframing

Storyboarding

Personas

Semi-structured interviews

DELIVERABLE

High-fidelity prototype of

a system that helps

stay-at-home parents 

organize their time and

incorporates self-care

TIMELINE

August - December 2019

UNDERSTANDING OUR USERS

To understand stay-at-home parents' significant pain points, team and I conducted 10 semi-structured interviews with stay-at-home parents around the country asking about their schedules, chores, and challenges. Although we had hypothesized that stay-at-home parents would find maintaining their social lives the most difficult, another story started to unfold once we began affinity mapping the results of our interviews.

Although the stay-at-home parents we interviewed were extremely dedicated to their families, there was one person they didn't prioritize: themselves.

The parents reported that their biggest challenge was finding time for themselves and their hobbies in the midst of their unpredictable schedules.

BREAKING DOWN THE PROBLEM

From affinity mapping, we identified three major areas that the stay-at-home parents found the most

stressful— areas in which we could help them save time to pursue their own interests. We also created two personas, based on our interviews, to keep us focused when fleshing out our concepts.

 

 1. Daily scheduling  

One reason parents reported having such little time for themselves was because of their hectic and constantly changing schedules. 

 

2. Childcare

 

One of the main reasons parents had less time for themselves was because they were constantly watching their kids or taking care of the home.

 

3. Household tasks

Another major pain point that the stay-at-home parents reported was feeling boredom and exhaustion after doing chores for long periods of time.

WHO WE'RE DESIGNING FOR

To facilitate brainstorming and ideation, my teammate and I created two personas based on our interviews and affinity mapping.

Kristen Davis

AGE 30

LOCATION CARY, NC

TECH USAGE SMARTPHONE USED DAILY

Kristen is a stay-at-home mom with two young kids: Ava, a 3 year old, and Ethan, a 1 year old. Her husband, Nate, is a chef at a local restaurant. Kristen worked for a couple of years after earning her bachelor’s degree but decided to become a stay at home mom after having Ava to spend more time with her. Because of Nate’s long working hours, Kristen is often in charge of the kids and household. She finds herself running in and out of the house all day to drop Ava off at preschool and get errands done with Ethan in tow.

 

Before having kids, Kristen spent her free time reading or watching crime dramas. She was part of a book club that met every Saturday for two hours, but after having kids her unpredictable schedule leaves her with very little time to pursue her hobbies. She’s trying to socialize more, but she is only able to attend book club about once a month.

Daniel Adeyemi

AGE 35

LOCATION REDMOND, WA

TECH USAGE SMARTPHONE, LAPTOP, ALEXA USED DAILY

Daniel is a father of 4: a pair of twin girls age 11 (Maya and Maxine), and two boys aged 7 (Jacob) and 5 (Sammy). His wife Maria is a software engineer for a tech company in Seattle. The twins and Jacob are in school until 3pm but his youngest gets home from kindergarten at noon. Daniel made the decision to be a stay at home parent because he and Maria decided that one of them should stay at home with the kids.

 

He likes to keep up with the tech industry by reading articles and books and plans to go back to work as a mobile developer in a few years. Daniel used to play soccer in college and recently got into baking. He wishes he could find a local league to play in to make friends with similar interests, but because the family moved to Redmond a few months ago, he isn’t familiar with community groups.

DIVERGING: DESIGN ALTERNATIVES

The team developed three design alternatives to address the three problem areas for the stay at home parents we interviewed. Our goal during this process was to design solutions that would appeal to and be usable by parents with varying levels of technology expertise.

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SMART SCHEDULER
(PP 1: Daily scheduling)

The Smart Scheduler is a physical screen placed in the home which takes the place of a planner. A corresponding mobile app allows users to view and update their schedule on the go.

mockup.png
KINDLY
(PP 2: Childcare)

Kindly is a mobile application that enables people to find kid-friendly locations based on user ratings. Ratings are crowdsourced and come from real parents in the area.

Board_Game-01.jpg
HOME HELPER
(PP 3: Household tasks)

HomeHelper is a magnetic board game to hang on the fridge which helps SAHPs delegate chores.

A second round of semi-structured interviews was conducted with three stay-at-home parents to determine which medium-fidelity concept fulfilled the most urgent need in their lives and how they would change each design. The results were unanimous— every stay-at-home parent preferred the Smart Scheduler because of its ubiquity (in home and on mobile) and because its interaction patterns mimicked those of analog scheduling methods. 

Based on the feedback on our second round of interviews, we updated our design for the Scheduler to diversify the color scheme of the sticky notes and incorporate other recommendations.

CONVERGENCE: OUR SOLUTION

The smart scheduler is a physical screen (17” x 22”) placed in the home which takes the place of a calendar or planner. In a nutshell, the scheduler is an amalgamation of traditional timekeeping methods and modern technological calendars. Because the main system is integrated in the home on a wall like a traditional calendar, users are able to view it as they

go about their daily tasks at home. Unlike a completely mobile solution, users don’t have to go out of their way to look at their phone. This is especially pertinent for stay-at-home parents whose hands are constantly occupied taking care young children.

What sets the smart scheduler apart from physical and mobile calendars is its emphasis on self-care. The smart scheduler allows stay at home parents to be cognizant of the amount time they are actually spending on themselves. It also provides suggestions for local events related to parents’ interests so that they don’t have to spend their own time searching.

An image of a storyboard showing a mother reviewing her morning schedule usin the Smart Scheduler.
STORYBOARD

ASSESSING OUR DESIGN

We conducted a three part evaluation with six participants over two weeks. We used the following methods and evaluation criteria, employing paper prototypes for in-person semi-structured interviews and an online prototype for remote semi-structured interviews:

THINK ALOUD & INTERVIEW

 TIME-SAVING, LEARNABILITY, SATISFACTION, ENCOURAGEMENT TO PURSUE PERSONAL INTERESTS

Participants were asked to think aloud while and answer questions after walking through four key tasks: adding and deleting an event, and interpreting the footer and the expanded self-care graph. 

SUS & CUSTOM SURVEY

TIME-SAVING, LEARNABILITY, SATISFACTION, ENCOURAGEMENT TO PURSUE PERSONAL INTERESTS

Participants filled out an online survey of 10 standard SUS questions and 5 custom questions so that we could understand the overall usability and effectiveness of the Smart Scheduler system.

DESIRABILITY ANALYSIS

EFFICIENCY, SATISFACTION, RELATABILITY

We asked participants to choose five 

to ten adjectives that they felt described the system best from a list

of 29 positive and negative words.

This gave us an understanding of how participants conceptualize the system.

“Using sticky notes

make it very intuitive.”

- Participant 3

Generally, participants liked the interaction of writing on a sticky note and dragging it to add a task. Four participants specifically pointed out that they liked the process of editing and deleting tasks compared to the current scheduling methods they use.

Overall, the Smart Scheduler achieved its goal of helping stay-at-home save time. Although the stay-at-home parents were drawn to different features than initially expected, our evaluation participants believed that the Smart Scheduler would make their days more efficient and would encourage them to pursue their own hobbies.